Privacy Policy

What we collect

• Name, email and phone / WhatsApp number when you sign up, sign in with Google or order.
• Order details: products, Player IDs you type, payment slips and messages you send us.
• Basic technical data: IP address and device / browser type, used to protect the site from fraud.

Why we use it

• To deliver your orders and send you order details.
• To answer your questions in Live Chat, WhatsApp or email.
• To prevent fraud and keep the site safe.
• To send you offers only if you are our customer. You can ask us to stop at any time.

Google sign-in

If you sign in with Google we only receive your name, email address and profile photo. We do not get your Google password and we do not read your Gmail.

Sharing

• We do not sell your data.
• We share only what is needed to deliver an order (for example a Player ID to the top-up supplier) or when the law requires it.

Cookies

We use cookies to keep you signed in, remember your language and keep your cart. You can clear them in your browser.

Keeping your data

We keep order records for as long as needed for support, warranty and accounting. You can ask us to delete your account and data.

Your rights

You can ask to see, correct or delete your data. Contact: vipgem.lk@gmail.com

WhatsApp No: 0774580678

Contact

VipGem · Jaffna 40000, Sri Lanka