Refund Policy

Overview

VipGem (vipgem.lk) sells digital products: game top-ups, premium app subscriptions and digital accounts. Because these are delivered online and can be used at once, refunds work a little differently from physical goods. Please read this before you order.

When you get a full refund

• Your order could not be delivered (out of stock, supplier problem, or we cancel it).
• You paid twice for the same order by mistake.
• The product we delivered does not work and we cannot fix or replace it.

When you get a replacement instead

• If an account or subscription stops working during its warranty / plan time, contact us. We will fix it or give you a new one for the time that is left. If we cannot, we refund the unused part.

When there is no refund

• The product was delivered and works as described.
• You entered a wrong Player ID, phone number or email. (Please check before you pay.)
• You changed the password, email or settings of an account we gave you, or broke the rules in its notes, and it stopped working.
• You changed your mind after delivery.
• The warranty / plan time is over.

How refunds are paid

• Wallet orders: the money goes back to your VipGem wallet, usually at once.
• Bank / WhatsApp orders: we send the money back to your bank account within 3–7 working days after we approve it.

How to ask for a refund

Contact us within 24 hours of the problem with your Order number and a screenshot:

• WhatsApp / phone: 0774580678
• Email: vipgem.lk@gmail.com
• Live Chat on vipgem.lk

We reply as fast as we can, normally within a few hours.