Terms & Conditions

About these terms

These terms are for using vipgem.lk and buying from VipGem. By placing an order you agree to them.

Our products

• We sell digital products: game top-ups, premium app plans and digital accounts.
• Product names belong to their owners. VipGem is an independent shop and is not the official seller of these brands.
• Each product page shows what you get, the time (for example 1 month) and any rules. Please read them before you buy.

Orders and payment

• Prices are in Sri Lankan Rupees (LKR) and can change at any time. The price you pay is the one shown when you order.
• You can pay with your VipGem wallet or by bank transfer. An order starts only after the payment is confirmed.
• Please check the Player ID / phone number / email you type. We are not responsible for top-ups sent to a wrong ID you gave.

Delivery

• Most orders are delivered within minutes. Some can take longer (up to 24 hours) when a supplier is slow.
• Login details are shown on your order page / link. Keep them private.

Your account with us

• Keep your password safe. You are responsible for orders made with your account.
• We can block an account that uses fake payments, chargebacks, abuse or tries to cheat the system.

Accounts and subscriptions we give you

• Use them only as written in the product notes (for example: do not change the password or email, do not share).
• Breaking these rules can end the warranty.

Refunds

Refunds and replacements follow our Refund Policy: vipgem.lk/refund-policy.php

Limits

We do our best, but some products depend on other companies. We are not responsible for changes or outages from those companies. Our total responsibility for an order is never more than the amount you paid for it.

Changes

We can update these terms. The new version is shown on this page with its date.

Contact

VipGem · Jaffna 40000, Sri Lanka

WhatsApp No: 0774580678

Gmail: vipgem.lk@gmail.com